Terms and Conditions & Privacy Policy

Welcome to Petalife! These Terms and Conditions and Privacy Policy ("Agreement") govern your access to and use of our web application ("Service") provided by Petalife ("we," "us," or "our"). By accessing or using our Service, you agree to be bound by this Agreement. If you do not agree with any part of this Agreement, please do not use our Service.

1. Introduction

Petalife provides an AI-driven tool designed to help pet owners monitor their pets' health by classifying stool types based on the Bristol Stool Scale (BSS) for dogs and cats.

2. Use of the Service

• Purpose: This tool helps understand your pet’s health but is not a substitute for veterinary advice.
• Compliance: You must use the service lawfully and in accordance with this Agreement.

3. User Responsibilities

• Provide accurate and complete information.
• Keep your login credentials secure.
• Follow all relevant laws and regulations.

4. Intellectual Property

All content and code on Petalife are protected and owned by Petalife or its licensors. You are granted a non-transferable, personal use license only.

5. Data Collection and Privacy

5.1. Information We Collect

• Personal Info: Email, name, and basic profile info.
• Pet Info: Stool images, pet details.

5.2. How We Use Your Information

• Manage your account and communicate updates.
• Train AI models with anonymized pet image data.
• Improve service accuracy and features.

5.3. Data Sharing & Disclosure

• We do not sell your personal data.
• Shared only with academic research partners under NDA.
• May disclose if required by law.

5.4. Data Security

• All infrastructure is hosted on Amazon Web Services (AWS).
• SSL encryption, IAM policies, and access control implemented.
• Regular audits performed.

5.5. Your Rights

You may request access, correction, deletion, or export of your personal data by contacting: eugene@petalife.tech / oscar@petalife.tech.

5.6. Data Retention

We keep your data only as long as necessary to provide and improve our services unless longer retention is required by law.

5.7. Children’s Privacy

Our Service is not intended for those under 18. We do not knowingly collect data from children.

5.8. International Data Transfers

Data may be stored in AWS servers in the U.S. or other jurisdictions. Security measures are enforced for all cross-border transfers.

6. Disclaimers

• This service is not a medical tool and does not replace veterinary advice.
• Petalife provides information for reference only.
• We do not guarantee the accuracy of AI classifications.

7. Limitation of Liability

Petalife shall not be held liable for any indirect or consequential damages from using this Service.

8. Indemnification

You agree to indemnify and hold Petalife harmless against legal claims related to your use of the Service.

9. Termination

We may suspend your access without notice if you breach these terms.

10. Governing Law

This Agreement is governed by the laws of Hong Kong.

11. Dispute Resolution

Any dispute will be resolved through binding arbitration in Hong Kong.

12. Changes to This Agreement

We may revise this Agreement at any time. Continued use indicates acceptance.

13. Contact Us

Email: eugene@petalife.tech, oscar@petalife.tech